When you feel that you have been treated unfairly, there may be a service that can help you to resolve your complaint. Each of the following services deals with a specific type of situation. Read the descriptions and visit the websites to see if the service is appropriate for you.
CPLEA Suggested Resources
Not sure where to begin finding answers to your questions. Get started with our suggested resources. See additional resources below for more information.
This online resource from Alberta Solicitor General and Public Security explains the process for making a complaint about police services and the conduct of police officers in the various types of police services operating in Alberta.
The Real Estate Council of Alberta (RECA) is an independent, non-government agency, responsible for the regulation of the real estate industry. The real estate industry consists of several sectors - residential, commercial, property management, business brokerage and mortgage brokerage. RECA is mandated to protect consumers, and to provide services that enhance and improve the industry and the business of industry members. RECA deals with complaints against industry members within its jurisdiction.
The Residential Tenancy Dispute Resolution Service (RTDRS) offers landlords and tenants an alternative means of resolving serious disputes outside of court. The Service is designed to be faster, more informal and less expensive than the courts. A tenant or a landlord who has concerns related to an eviction, unpaid rent/utilities, security deposit, damages, repairs or other common disagreements can use the service.
The UCA represents Alberta small consumers by acting as the voice of consumers during regulatory proceedings to ensure the lowest regulated rates consistent with reasonable service, and by providing consumers with the information they need to make informed choices about how to purchase electricity and natural gas, based on their individual circumstances. When consumers have exhausted known avenues of issue resolution, the UCA will investigate and mediate concerns with utility companies.
Advertising Standards Canada (ASC) is Canada's independent advertising self-regulatory body. ASC was founded by the advertising industry more than fifty years ago on the belief that advertising self-regulation best serves the interests of the public and the advertising industry. ASC is dedicated to creating and maintaining community confidence in advertising. They handle consumer complaints about advertising.
The Canadian Coalition for the Rights of Children (CCRC) is a network of Canadian organizations and individuals who promote respect for the rights of children. Its purpose is to: exchange information; provide public education materials about the Convention on the Rights of the Child; monitor implementation of the Convention in Canada; and engage in dialogue with government officials on child rights issues.
The Commission's business is to make the Canadian Human Rights Act work for the benefit of all Canadians. There are three main aspects to its work: To provide effective and timely means for resolving individual complaints; To promote knowledge of human rights in Canada and to encourage people to follow principles of equality; and to help reduce barriers to equality in employment and access to services. Their website includes sections with publications and frequently asked questions.The Commission provides dispute resolution services in cases of alleged discrimination by federally regulated organizations, including employers, unions and service providers. This online resource addresses issues such as alternative dispute resolution and the dispute resolution process.
The Canadian Motor Vehicle Arbitration Plan (CAMVAP) is a program where disputes between consumers and vehicle manufacturers about alleged manufacturing defects or implementation of the manufacturers' new vehicle warranty can be put before a neutral third party (arbitrator) for resolution. Links to an overview of the CAMVAP arbitration process. From the homepage, an introduction to CAMVAP is available in several languages.
CERA’s Women’s Program was established in early 2000 to address low-income women’s experiences of inequality and discrimination in housing in Canada. The Women’s Program undertakes advocacy, litigation support, networking and research aimed at investigating and addressing the economic and social conditions that contribute to women’s inequality in housing.
The Commissioners office assists Canadians in resolving issues about their television service providers. If a Canadian cannot resolve a complaint with a communications service provider - regardless if it is a television service provider, Internet service provider, wireless service provider or telephone service provider - the CCTS will become the single point of contact for obtaining a resolution. All licensed television service providers will hae to become members of the CCTS by Septermber 1, 2017.
The CCTS is an independent organization dedicated to resolving consumer and small business complaints about retail telecommunications services, including wireless, local and long distance telephone, and internet access services. Customers who cannot resolve their complaints about issues like billing, contract terms, or service delivery directly with their provider may file a complaint with CCTS for a fair, impartial and independent review. The CCTS does not accept complaints about prices or about misleading advertisements.
The Federation of Law Societies of Canada (FLSC) is the national coordinating body of the Canada’s 14 law societies mandated to regulate Canada’s 95,000 lawyers and Quebec’s 3,500 notaries. Each law society governs the legal profession within their respective province or territory and, as such, is reponsible for dealing with complaints from the public about the profession. The Federation is the voice of Canada’s law societies on a wide range of issues critical to the protection of the public and the rule of law, including solicitor-client privilege, the importance of an independent and impartial judiciary, and the role of the legal profession in the administration of justice.
Information on how to file a complaint related to the captioning of TV programs in Canada provided by the Canadian Hard of Hearing Association (CHHA).
This online resource is from The Centre for Equality Rights in Accommodation. The purpose of this guide is to provide housing workers, social service providers and community advocates with tools to help them effectively challenge discrimination in housing. The resource can be found under the Tools section.
The Institute for the Advancement of Aboriginal Women is a non-profit organization that advocates on behalf of Aboriginal Women and is currently involved in many activities for the benefit of Alberta Aboriginal Women. The IAAW works to achieve social justice for Aboriginal women by: Researching and developing resource materials; Identifying opportunities to participate in policy development and decision making with the municipal, provincial, federal governments; and Challenging and eradicating discrimination of Aboriginal women.
The National Do Not Call List (DNCL) gives consumers a choice about whether to receive telemarketing calls. If you are a consumer you can choose to reduce the number of telemarketing calls you receive by registering your residential, wireless, fax or VoIP telephone number on the National DNCL. You can also file a complaint about telemarketing calls. Call toll-free 1-866-580-DNCL (1-866-580-3625)