This is a guide on how to buy products and services in Alberta and contains information about your consumer rights. You will need to buy certain items and you will need to use certain services as you settle into as you start your new life in Alberta.
Are you new to Canada?
Gathered on this page are resources that were developed with you in mind. But there may be general resources that are also appropriate.
See also information provided in the section Learn More About...or search the list of all legal topics to find other relevant information.
CPLEA Suggested Resources
Not sure where to begin finding answers to your questions. Get started with our suggested resources. See additional resources below for more information.
The Canadian Council for Refugees is a non-profit umbrella organization committed to the rights and protection of refugees in Canada and around the world and to the settlement of refugees and immigrants in Canada. The membership is made up of organizations involved in the settlement, sponsorship and protection of refugees and immigrants. The CCR site provides basic information about immigration and refugee issues, policy documents, public education materials about refugees and immigrants, as well as statistics and links to other sources of statistics.
This website of the Government of Canada provides information on how to apply for refugee status from within Canada, how to come to Canada as a refugee, and how to sponsor a refugee or find refugee services in Canada. Additonal resources provided are; forms (applications, sponsorship, and publications such as a Guide to the Private Sponsorship of Refugees Program as well as links to relevant legislation (Immigration and Refugee Protection Act)
The Immigration and Refugee Board of Canada (IRB) is Canada's largest independent administrative tribunal. It is responsible for making well-reasoned decisions on immigration and refugee matters, efficiently, fairly and in accordance with the law. The IRBdecides, among other responsibilities, who needs refugee protection among the thousands of claimants who come to Canada annually.
The uOttawa Refugee Sponsorship Support Program (SSP) brings together sponsorship experts, pro-bono lawyers, law students, and community organizations to offer direct support to Canadians seeking to sponsor refugees. The SSP has three primary components: a matching program, which provides sponsor groups with direct support from a pro-bono lawyer and law students (this program is available in Ottawa, Toronto, Calgary, Vancouver and Victoria. Sponsors outside Ottawa should consult our Pro Bono Lawyer list and contact a lawyer directly), a training program, which trains lawyers and law students on the completion of sponsorships, and provides ongoing support for their work through sponsorship experts, and a public information program, which provides Canadians with easy-to-understand materials regarding sponsorships.
Topics covered in this resource are:
- What is the Private Sponsorship of Refugees?
- Who can sponsor under the PSR Program? Who can be sponsored?
- What do you need to know about the Blended Visa Office Referred (BVOR) and Joint Assistance Sponsorship (JAS) Programs?
- What is a sponsored refugee's immigration status?
- What are the sponsors' responsibilities?
- What is the role of a Settlement Counsellor in assisting privately sponsored refugees?
- What should settlement counsellors consider when supporting privately sponsored refugees?
- What should you do if you believe that refugees may not be receiving sufficient support?
The Refugee Hub delivers core programming in the area of refugee law & policy, and supports, promotes, celebrates, and brings together the many refugee law & policy initiatives at the University of Ottawa.
Through its refugee protection system, Canada offers safe haven to persons with a well-founded fear of persecution, as well as those at risk of torture or cruel and unusual treatment or punishment. This online resource from the Government of Canada describes in detail about Canada's refugee protection programs.