There are laws to protect people from being treated unfairly, but it still happens sometimes. In dealing with these situations, it is often hard to know who is right, where to start, or what to do if the problem isn’t easily solved. This guide from the Centre for Public Legal Education Alberta describes seven steps to sorting out any legal problem. This 8 page PDF is available for free download.
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Consumer protection and fraud
These FAQs are provided by the Canadian Legal FAQs, a website of the Centre for Public Legal Education Alberta. They provide answers to questions about consumer law in Alberta including the Fair Trading Act, collections and debt repayment, cost of credit disclosure, and credit and personal reports. See also FAQs on Contracts and Consumer Information
Service Alberta investigates complaints from Albertans about consumer transactions, including landlord and tenant issues. The first step in the complaint process is to talk with an Information Officer at 780-427-4088 in Edmonton and toll free at 1-877-427-4088 throughout the rest of the province.
The Alberta Utilities Commission (AUC) is a quasi-judicial independent agency established by the Government of Alberta to regulate investor-owned natural gas, electric, and water utilities and certain municipally owned electric utilities to ensure that customers receive safe and reliable service at just and reasonable rates. The AUC’s Utilities Complaints telephone line is for customers who have been unable to resolve a dispute with the natural gas, electricity or water utility provider or Albertan's who have questions or concerns about utility services in general.
The General Insurance OmbudService (GIO) is an independent, not-for-profit corporation that has been in operation since 2002 providing dispute resolution services for conflicts between complainants and their insurers in the areas of home, auto and business insurance. GIO’s neutral and professional mediators and experienced Information Officers help complainants and insurance companies work toward a solution that is in the best interests of both parties in a fair, independent and impartial environment. (PDF - 2 pages)
If you buy or sell goods through a public auction in Alberta, it is important to know that the business holding the auction must be licensed by the province and post security. The Fair Trading Act, the Public Auctions Regulation and Section 57 of the Sale of Goods Act regulate public auction businesses in Alberta. This tipsheet outlines the rules and regulations that must be followed by Alberta businesses that sell goods by public auction.